Privacy Policy

Privacy Policy & Terms of Use Effective Date: October 1, 2026 

At Horizon Family and Community Services your privacy matters. We arecommitted to creating a space where you feel safe, respected, and supported—notonly in our clinical work, but in how your information is handled.

This policy explains how we collect, use, protect, and communicate yourinformation, as well as the terms that guide your use of our services.

‍Information We Collect
‍To provide services and support your care, we may collect:
• Basic personal information (such as your name,phone number, email, and date of birth)
• Information related to your care and services
• Appointment and scheduling details
• Your communication preferences, includingconsent to receive text messages

‍How We Use Your Information
‍We use your information to support you and your care, including:
• Scheduling and managing appointments
• Sending appointment reminders andservice-related updates
• Providing mental health services
• Responding to questions or requests
• Improving how we serve our community 

‍Text Messaging & Communication Consent
‍If you choose to opt in, you may receive communications via phone call,email, or text message (SMS). These messages are used to support your care andmay include:
• Appointment reminders
• Scheduling updates
• Service-related notifications

Message frequency may vary based on your appointments and service needs.Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP toany message. For assistance, reply HELP or contact us directly at 916.542.9514

‍Consent to receive text messages is not a condition of receiving services. 

Text messaging is intended for general communication purposes only. Pleasedo not use text messaging to share sensitive personal health information. Ifyou are experiencing an emergency, please call 911 or go to your nearest emergency room.

‍How We Share Information
‍We respect your privacy and do not sell or share your personal information with third parties or affiliates for marketing or promotional purposes.We may share information with trusted partners who help us operate ourservices (such as billing systems, electronic health records, or communicationplatforms). These partners are only given access to the information necessaryto support your care and are expected to protect your information. All the above categories exclude text messaging originator opt-in data andconsent; this information will not be shared with any third parties, excludingaggregators and providers of the text messaging services.

‍Protecting Your Information We take your privacy seriously and use appropriate safeguards to protectyour information. Our systems and practices are designed to align withapplicable privacy standards, including HIPAA where applicable.

‍Your Choices & Rights You have the right to:• Request access to your information• Ask for corrections if something is inaccurate• Withdraw consent for communications at any timeIf you’d like to make a request, we’re here to help.

‍Use of Services
‍By engaging in services with Horizon Family and Community Services, youagree to participate in services in a respectful, collaborative, andappropriate manner.

Our services are intended to support emotional wellness and are not asubstitute for emergency care. If you are experiencing a crisis, please call911 or go to your nearest emergency room.

‍Limitations of Communication
‍While we take steps to protect your information, electronic communications(including email and text messaging) may not be fully secure. We encourage youto limit the sharing of sensitive personal or health information through thesechannels.

Text messaging should not be used for urgent or emergency communication.

‍Updates to This Policy
‍We may update this Privacy Policy & Terms of Use from time to time. Anychanges will be reflected here with an updated effective date.

‍Contact Us
‍‍If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (916) 542-9514 or via mail Attn: PO Box 507 West Sacramento, CA 95691